Refund Policy

Thank you for shopping with Puckleberry Inc. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help with a straightforward return process.

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1. Return Eligibility

- Items must be returned within 30 days of delivery.
- Products must be unused, in their original condition, and in the original packaging.
- A valid receipt or proof of purchase is required.

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2. How to Initiate a Return

To initiate a return:

1. Contact our support team at megan@puckleberry.com or call (844) 921-4324.
2. Provide your order number and reason for return.
3. Once authorized, return instructions and an RMA number will be sent to you.
4. Package the item securely and use a trackable shipping method.

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3. Return Shipping Costs

- Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item).
- Original shipping fees are non-refundable.

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4. Refunds

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

- Approved refunds will be issued to your original payment method within 5–7 business days.
- Refunds will exclude original shipping charges.

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5. Non-Returnable Items

Certain items are non-returnable, including:

- Gift cards
- Downloadable digital products
- Clearance or final sale items
- Items damaged due to misuse or wear and tear

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6. Damaged or Defective Products

If you receive a damaged or defective product:

- Contact us within 7 days of delivery.
- Provide a description and photo(s) of the issue.
- We will provide a replacement, store credit, or refund depending on the situation.

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7. Contact Us

For questions about returns, please contact:

Puckleberry Inc
1603 Capitol Ave Suite 413, Cheyenne, WY 82001
Email: megan@puckleberry.com
Phone: (844) 921-4324